Ninong PH Privacy Policy — How We Protect Your Data

1Who We Are

Ninong PH is a PAGCOR-licensed online gaming platform designed for Filipino players. When you create an account, deposit funds, play any game — from JILI slots to sabong to live casino — or interact with the Ninong PH website, we act as the data controller responsible for how your personal information is handled.

We operate under Philippine law, including the Data Privacy Act of 2012 (Republic Act 10173), its Implementing Rules and Regulations, and any applicable PAGCOR data-handling guidelines. Our data practices are designed to meet those obligations, not merely satisfy them on paper.

If you have questions about this Privacy Policy or how Ninong PH handles your data, contact us at support@ninongph.com.

2Personal Data We Collect

Ninong PH collects information in several categories depending on how you interact with the platform:

• Identity data — legal full name, date of birth, gender, nationality, and a government-issued ID number or document when verification is required.
• Contact data — Philippine mobile number, email address, and residential address used for account correspondence and fraud prevention.
• Payment data — GCash number, Maya wallet, bank account reference, or card details sufficient to process deposits and withdrawals in PHP. Ninong PH does not store complete card numbers on its own servers.
• Account activity data — login history, device identifiers, IP addresses, bet records, game history, session durations, bonus usage, and transaction records.
• Communication data — messages and records from support interactions, live chat transcripts, complaint submissions, and any content you share through Ninong PH community features.
• Technical data — browser type, operating system, screen resolution, referring URLs, and performance logs used to improve the Ninong PH experience on Philippine mobile networks.
• Responsible gaming data — self-imposed limits, exclusion requests, and welfare flags where applicable.

3How Ninong PH Collects Your Data

We collect personal data through different channels across the Ninong PH platform:

• Direct submission — when you register, complete verification, submit a support request, update your profile, or enter payment information.
• Automated collection — when you browse or use the Ninong PH website, our servers and analytics systems record technical and behavioural data automatically through cookies, log files, and similar technologies.
• Payment providers — when you deposit or withdraw, your GCash, Maya, bank, or card provider shares a transaction reference and status update with Ninong PH to confirm the movement of funds.
• Identity verification partners — where a third-party service is used to cross-check government ID details, the result and any required flag is shared back with Ninong PH to complete the verification process.
• Refer-a-friend programme — if another Ninong PH player refers you, basic referral information may be logged to track the qualifying event and apply the promotion correctly.

4Why Ninong PH Uses Your Data

Every piece of data Ninong PH collects serves a specific operational or regulatory purpose. We use your personal information to:

• Open, maintain, verify, and secure your Ninong PH account.
• Process PHP deposits and withdrawals through GCash, Maya, InstaPay, and other supported channels.
• Comply with PAGCOR licensing conditions, anti-money-laundering (AML) obligations, know-your-customer (KYC) requirements, and Philippine tax regulations.
• Detect and prevent fraud, abuse of bonuses, collusion, multiple-account violations, and payment chargebacks.
• Personalise your Ninong PH experience — game recommendations, relevant promotions, and interface adjustments based on your activity.
• Provide customer support and resolve disputes, complaints, or technical issues.
• Send transactional notifications — bet confirmations, withdrawal statuses, security alerts, and account changes.
• Send marketing communications where you have opted in (you can opt out at any time).
• Monitor responsible gaming signals and apply welfare measures where appropriate.
• Improve platform performance, security systems, and the overall Ninong PH product.

5Legal Basis for Processing

Ninong PH processes personal data under one or more of the following lawful grounds:

• Contractual necessity — processing required to operate your account, settle bets, and facilitate the services you registered to receive.
• Legal obligation — processing needed to comply with PAGCOR requirements, AML regulations, tax law, and court or government orders served on Ninong PH.
• Legitimate interests — fraud prevention, platform security, abuse detection, and service improvement, balanced against your privacy rights.
• Consent — marketing communications and optional profiling where you have given explicit consent. You may withdraw consent at any time without affecting other processing activities.

6Who Ninong PH Shares Your Data With

Ninong PH does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Data is shared only where necessary and only with the following categories of recipients:

• Payment processors — GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa, and Mastercard networks, solely to process your PHP transactions.
• Identity verification providers — services engaged to cross-check ID documents or confirm age, acting under confidentiality obligations and limited to the verification task.
• Game and platform providers — JILI and other certified game suppliers receive session identifiers and wager data required to operate their certified game systems fairly.
• Regulatory authorities — PAGCOR and other competent Philippine government bodies, where required by licence conditions or law.
• Legal and fraud prevention — law enforcement agencies, courts, or fraud-prevention networks, where legally compelled or where disclosure is necessary to protect players and the platform.
• IT and cloud service providers — infrastructure, hosting, and security partners operating under data-processing agreements that bind them to confidentiality and security requirements consistent with this policy.

7Storage, Retention, and Data Location

Ninong PH stores personal data on secured servers. Where data is transferred or stored outside the Philippines, Ninong PH applies appropriate safeguards — including contractual data-protection clauses — to ensure your information receives equivalent protection.

We retain personal data only as long as necessary for the original purpose, unless a longer period is required by regulation. Indicative retention periods include:

• Active account data — for the duration of the account and a reasonable period afterwards.
• Transaction and bet records — typically five years from the transaction date, consistent with AML and tax record-keeping requirements.
• Identity verification documents — as required by PAGCOR or applicable Philippine law.
• Support and communication records — typically two years from the last interaction.
• Marketing consent records — until withdrawn and for a reasonable period thereafter.

When data is no longer required, Ninong PH deletes or anonymises it in a manner that prevents reconstruction.

8How Ninong PH Secures Your Information

Security is a practical commitment at Ninong PH, not a marketing statement. Measures in place include:

• Transport Layer Security (TLS/SSL) encryption on all data transmitted between your device and Ninong PH.
• Encrypted storage of sensitive fields including passwords (hashed), identity documents, and payment references.
• Role-based internal access controls limiting employee access to data on a strict need-to-know basis.
• Regular security reviews and vulnerability assessments of the Ninong PH platform.
• Fraud detection and anomaly monitoring systems running continuously.

If Ninong PH becomes aware of a security breach that is likely to result in a risk to your rights, we will notify affected players and the relevant authority within the timeframes required by Philippine data-protection rules.

9Cookies and Tracking Technologies

Ninong PH uses cookies and similar technologies to make the platform work correctly and improve your experience. Cookies in use include:

• Essential cookies — required for login sessions, security tokens, and core site functions. These cannot be disabled without breaking the platform.
• Analytics cookies — used to understand how players navigate Ninong PH, which pages load slowly on Philippine mobile networks, and where improvements are needed. Data collected is aggregated and not tied to individual identities beyond a session.
• Preference cookies — remember language settings, game history view preferences, and UI choices so you don't have to reset them every visit.
• Marketing cookies — only placed where you have consented, to allow Ninong PH to measure the effectiveness of promotions and show you relevant offers.

You can manage or clear cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core Ninong PH platform.

10Your Data Rights as a Filipino Player

Under the Data Privacy Act of 2012, you have rights over the personal information Ninong PH holds about you. Ninong PH respects these rights and has a process to handle them:

To exercise any of these rights, email support@ninongph.com with your registered name, mobile number, the right you wish to exercise, and a clear description of your request. Ninong PH will respond within the period required by applicable law.

11Minors and Age Protection

Ninong PH is strictly for adults aged 18 and above. We do not knowingly collect personal data from minors. If age verification reveals that a registered account belongs to a person below the legal age, Ninong PH will close the account, handle any balance in accordance with applicable rules, and securely delete the personal data involved.

If you believe a minor has registered at Ninong PH, contact us immediately at support@ninongph.com so we can investigate and act promptly.

12Changes to This Privacy Policy

Ninong PH may update this Privacy Policy to reflect changes in Philippine privacy law, PAGCOR requirements, payment technologies, platform features, or data-handling practices. The current version will always be published at this page with the effective date shown.

Where a change is material — one that meaningfully affects how we use your data or your rights — Ninong PH will notify registered players through the account interface, email, or a prominent notice on the platform before the change takes effect. Your continued use of Ninong PH after the effective date of an update constitutes acceptance of the revised policy.

13Contact Ninong PH About Privacy

For any question, concern, or request related to this Privacy Policy or the personal data Ninong PH holds about you, reach out through the following channels:

• Email: support@ninongph.com
• Live Chat: Available 24/7 in English and Tagalog through the Ninong PH platform.
• Messenger: @NinongPH

For concerns about how Philippine data-protection law applies to your situation, you may also contact the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012.